ONE Cash Loyalty Points Program

Terms & Conditions – ONE Cash Loyalty Points Program

These Loyalty T&Cs have no fixed end date and remain in effect until further notice from ONE Cash.

1. Introduction

These Terms & Conditions (“Loyalty Points T&Cs”) govern participation in the ONE Cash Loyalty Points Program (the “Program”) offered by ONE Cash, Yemen (“ONE Cash”, “we”, “us”, or “our”). By enrolling in, participating in, earning, or redeeming Points under the Program, the customer (“you” or “Customer”) agrees to be bound by these Loyalty Points T&Cs, in addition to the general ONE Cash Terms & Conditions, the ONE Cash Privacy Policy, and any other applicable ONE Cash policies, all of which are incorporated by reference.

These Loyalty Points T&Cs are supplemental to, and should be read together with, the published general ONE Cash Terms & Conditions. In the event of any conflict, these Loyalty Points T&Cs shall govern in respect of the Program specifically.

2. Definitions

• “Customer” means an eligible holder of a ONE Cash account participating in the Program.
• “Points” means the loyalty points earned, held, redeemed, or expired under the Program, as recorded in ONE Cash’s systems.
• “Program” means the ONE Cash Loyalty Points Program described in these Loyalty T&Cs.
• “Transaction” means an eligible activity carried out through a Customer’s ONE Cash account, of a type listed in Section 5.
• “Redemption” means the conversion of Points into e-money value credited to a Customer’s ONE Cash wallet in accordance with Section 7.
• “YER” means Yemeni Rial.
• “Effective Date” means the date given in the version line above, from which the Program and these Loyalty T&Cs take effect.

3. Program Duration – No End Date

The Program is an ongoing loyalty program with no fixed end date yet and shall continue until further notice from ONE Cash. ONE Cash reserves the right to suspend, terminate, or discontinue the Program, in whole or in part, at its sole discretion at any time.

4. Eligibility & Scope

The Program is available to the following customer segments, subject to ONE Cash’s standard account eligibility, KYC, and verification requirements:

• Customers
• Merchants

ONE Cash reserves the right to amend, expand, or restrict the customer segments eligible for the Program at any time, in accordance with Section 10 below.

5. How Points Are Earned

Eligible Customers earn Points automatically on qualifying Transactions made through their ONE Cash account, at the following rates:

• Standard rate: every 100 YER of eligible Transaction value earns 1 Point, across all eligible Transaction types unless otherwise specified.
• Special rate: Transactions of the Merchant Payment type shown in the table below earn 1 Point for every 1,000 YER of Transaction value.

The table below sets out the applicable earning rate and the maximum number of Points that may be earned per individual Transaction, by Transaction type.

Only the Transaction types expressly listed below are eligible to earn Points; any Transaction type not listed, including but not limited to P2P transfers and Karam transactions, does not qualify:

ONE Cash reserves the right to modify the Transaction types eligible for Points, the applicable earning rates, minimum qualifying Transaction amounts, and Points Caps from time to time to reflect changes to the Program. The applicable criteria in effect at any given time shall be published in the Program terms or in other channels designated by ONE Cash as listed in section 12.

5.1 Eligible Currency

Points are earned only on eligible Transactions conducted in Yemeni Rial (YER) from a YER-denominated ONE Cash wallet.

5.2 Successful Transactions Only

Points are earned only on Transactions that are successfully completed and posted to the Customer’s account. Declined, pending, held, expired, or cancelled Transactions do not earn Points.

5.3 Calculation & Rounding

Points are calculated on the principal Transaction amount, excluding any applicable fees, charges, or taxes. Where a calculation results in a fractional Point, the fractional amount is disregarded (rounded down to the nearest whole Point).

5.4 Program Effective Date

The Program is effective from the Effective Date. Transactions completed prior to the Effective Date do not qualify for Points.

Points are calculated and credited automatically by the ONE Cash system based on the Transaction value and the applicable rate and cap. ONE Cash’s system records shall be conclusive evidence of the number of Points earned, subject to manifest error.

6. Points Cap & Program Integrity

In addition to the per-Transaction Points caps set out in Section 5, the following rules apply to protect the integrity of the Program. ONE Cash reserves the right to introduce, adjust, or remove any of the limits below in accordance with Section 10.

• Aggregate monthly cap: ONE Cash may apply an aggregate cap Points per Customer per calendar month, in addition to the per-Transaction caps in Section 5.
• Round-trip / circular transactions: Points will not be earned on Transactions that are circular, self-directed, or where the underlying funds are subsequently returned, redeemed, refunded, or unloaded to the same Customer or a related account.
• Transaction splitting: Splitting or structuring a single Transaction into multiple smaller Transactions primarily or predominantly for the purpose of increasing the Points earned beyond the applicable per-Transaction cap is not permitted. ONE Cash may review transaction patterns and other relevant information to determine whether Transactions have been structured for this purpose, where ONE Cash reasonably determines that Transactions were deliberately structured to circumvent the Points Cap, it may withhold or reverse the Points attributable to such Transactions.
• Merchant/agent collusion: Points may only be earned on genuine underlying purchases of goods or services. Points arising from Transactions arranged, in whole or in part, for the primary purpose of generating Points, including through collusion with a merchant, agent, or third party, will not be honored and may be withheld or reversed.
• Multiple accounts: Participation in the Program is intended to be limited to one ONE Cash account per individual Customer. Where ONE Cash identifies multiple or duplicate accounts being used by the same individual to increase the Points earned beyond what a single account would earn, ONE Cash may withhold or reverse the relevant Points and take any action described in Section 9.
• Refunds, reversals & chargebacks: Where a Transaction on which Points were earned is subsequently refunded, reversed, cancelled, charged back, or otherwise corrected, ONE Cash may deduct the corresponding Points from the Customer’s Points balance, including where this results in a negative balance to be offset against Points subsequently earned.
• Incorrect Points: ONE Cash may correct or reverse Points that were credited in error, including as a result of a system error, duplicate processing, or incorrect Transaction classification, whether or not the error was caused by ONE Cash, the Customer, or a third party.

7. Redemption of Points

• Conversion rate: 10 Points = 1 YER.
• Minimum redemption: Points may only be redeemed once a Customer’s balance reaches at least 100 Points. Balances below 100 Points cannot be redeemed.
• Redeemed value will be credited to the Customer’s ONE Cash wallet in accordance with the process communicated by ONE Cash from time to time.
• Points cannot be transferred between Customers or between ONE Cash accounts under any circumstances.
• Points have no cash value except as expressly redeemable under the Program, cannot be sold, exchanged for cash directly, or used for any purpose other than redemption as described in these Loyalty T&Cs, and are non-transferable and non-inheritable.
• ONE Cash may temporarily hold, delay, or decline a Redemption request where additional verification of the Points balance, the underlying Transactions, or the Customer’s account is required, including for anti-fraud, anti-money-laundering, or KYC purposes.

8. Points Expiry

Points earned under the Program expire 6 (six) months from the date they are credited to the Customer’s account and will be automatically forfeited without prior notice or compensation if not redeemed within that period. ONE Cash reserves the right to amend the expiry period in accordance with Section 10 below.

Where reasonably practicable, but not mandatorily, ONE Cash will provide Customers with a courtesy reminder, such as an SMS or in-app notification, approximately 30 days before a block of Points is due to expire. The absence of such a reminder, for any reason, does not extend the expiry period or entitle the Customer to any compensation.

9. ONE Cash’s Right to Suspend, Terminate, or Disqualify

Without prejudice to any other right available to ONE Cash under the general ONE Cash Terms & Conditions or applicable law, ONE Cash reserves the sole and absolute right, at its discretion and without prior notice or liability, to:

• Stop, suspend, restrict, or terminate a Customer’s participation in the Program at any time, with or without cause;
• Disqualify any Customer or account from the Program, and withhold, reverse, cancel, or forfeit any Points or redemption value, where ONE Cash reasonably believes there has been fraud, abuse, manipulation, misuse, a breach of these Loyalty T&Cs, the general ONE Cash Terms & Conditions, or any applicable law or regulation;
• Suspend, freeze, close, or terminate any ONE Cash account associated with suspicious, fraudulent, or unauthorized activity, consistent with ONE Cash’s general account and anti-fraud policies;
• Suspend or terminate the Program itself, in whole or in part, temporarily or permanently, for any technical, operational, commercial, regulatory, or other reason, at any time and without prior notice or any legal liability to ONE Cash.

Where reasonably practicable, ONE Cash will communicate material suspensions, terminations, or disqualifications to affected Customers through the channels described in Section 12.

10. ONE Cash’s Right to Amend Program Terms

ONE Cash reserves the sole and absolute right to review, adjust, and amend the following elements of the Program at any time, at its discretion and without prior notice or any legal liability, effective either immediately or from a date specified by ONE Cash:

• The points redemption value and conversion rate (currently 10 Points = 1 YER);
• The points-earning rate(s) and ratio(s) applicable per Transaction or Transaction type;
• The points cap(s) applicable per Transaction, per Transaction type, and/or in aggregate per calendar month;
• The minimum redemption threshold, the points expiry period, and any other Program mechanic, feature, benefit, or eligibility criterion described in these Loyalty T&Cs.

Any such amendment will be reflected in an updated version of these Loyalty T&Cs, which will be made available through the channels described in Section 12. Continued participation in the Program following the publication of an amendment constitutes acceptance of the amended terms. Points already earned and redeemed prior to an amendment taking effect will not be retroactively reduced as a result of that amendment, unless required due to fraud, error, or a breach of these Loyalty T&Cs.

11. Fraud, Misuse & Suspicious Activity

ONE Cash reserves the right to verify the validity of any Points earned or redeemed and to investigate any account, entry, or Transaction associated with suspected tampering, manipulation, collusion, or any activity inconsistent with these Loyalty T&Cs, including the Program integrity rules in Section 6.

Customers found to have engaged in, or attempted, any fraudulent, suspicious, manipulative, or abusive act for the purpose of earning, inflating, or redeeming Points will have those Points withheld, cancelled, or reversed, and will be disqualified from the Program in accordance with Section 9, and may be excluded from participating in this or any future ONE Cash promotional or loyalty offer. ONE Cash reserves the right to take any further action it deems necessary, including reporting to the relevant authorities where required by law.

These Loyalty T&Cs do not apply to, and no Points will be earned or honored on, any Transaction that ONE Cash identifies as suspicious, which will instead be handled under ONE Cash’s general policies.

No one from ONE Cash’s Call Center or service personnel will ever ask a Customer for their PIN and/or OTP. Customers must never share their PIN or OTP with anyone, including anyone claiming to represent ONE Cash.

12. Communication of the Program & Changes

Information about the Program, including these Loyalty T&Cs and any amendments made under Section 10, will be communicated to Customers through one or more of the following channels:

• The ONE Cash website (onecashye.com);
• The ONE Cash mobile application;
• The ONE Cash Facebook page;
• SMS and/or in-app notifications.

Customers are encouraged to periodically review the above channels for the latest version of these Loyalty T&Cs.

13. Data Privacy & Protection

Customer data collected, used, stored, or otherwise processed in connection with the Program shall be handled in accordance with ONE Cash General Terms and Conditions, as amended from time to time.

Please refer to ONE Cash General Terms and Conditions for more information.

14. Additional Program Conditions

• Account closure, suspension & dormancy: Where a Customer’s ONE Cash account is closed (whether voluntarily or by ONE Cash), suspended, blocked, becomes dormant, or otherwise ceases to meet the Program’s eligibility criteria, any accumulated but unredeemed Points will be forfeited, except where required otherwise by applicable law.
• Points status: Points are a discretionary promotional benefit made available at ONE Cash’s sole discretion. Points do not constitute e-money, a deposit, or a separate monetary claim, and do not create any vested legal right for the Customer, until validly redeemed in accordance with these Loyalty T&Cs. This characterization remains subject to confirmation under applicable law and regulation.
• Taxes: Customers are solely responsible for any taxes, duties, or levies that may arise, under applicable law, from their participation in the Program or their receipt of Points or redemption value.
• ONE Cash Agents and Merchants and their employees, employees of ONE Cash, ONE Cash Key Accounts, and any other supplier or third party directly involved in operating the Program, along with their immediate families and dependents, may be excluded from participating in the Program or specific Program offers, where stated.
• E-money resulting from Points redemption will be credited directly into the Customer’s ONE Cash wallet.
• These Loyalty T&Cs do not create any right for a Customer to a specific level of Points, redemption value, or benefit beyond what is credited to their account in accordance with the rates, caps, and rules in effect at the time of the relevant Transaction.

15. Queries, Complaints & Governing Law

ONE Cash’s internal determination of any Program-related query, complaint, or dispute is final for purposes of ONE Cash’s internal administration of the Program. This does not limit or affect any Customer’s statutory or other legal rights under applicable law, including the right to refer a dispute to the competent courts referenced below or to any applicable regulator.

These Loyalty T&Cs are governed by, and shall be construed in accordance with, the laws of the Republic of Yemen, and any dispute arising out of or in connection with them shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Yemen.

For any queries or complaints regarding the Program or these Loyalty T&Cs, Customers can call ONE Cash Customer Care at 8000667 or visit onecashye.com.